Why does this page exist? To pass on my skillset;

Having spent over a decade in the trenches of managed services and IT support, I have learned what truly matters—delivering exceptional service and mastering the soft skills required to turn tech experts into trusted solutions providers. These are lessons learned the hard way, and I’m here to share them the easy way. Passing a technical cert is one thing, but can you effectively calm an irate CEO one minute before being expected to connect with a doctor, a bricklayer, or a frontline staff member in the next? Adapting to different personalities is a skill which can be acquired, contrary to popular belief—and it’s a superpower. Let me show you why it matters and how to make it your own.

Also to document the process of my own professional development as it happens.

I am always working towards taking the next step in my career by expanding my expertise within the broader IT space. This site will also serve as my personal portfolio to showcase my growth, including self-directed learning, home labs, professional development, and certification achievements along the way.

Always remember…
“We accomplish more together than we ever could alone.” – Jean-Luc Picard